An API-based customer engagement tool that helps you drive revenue and retention by rewarding desired passenger behaviors
Our ProEnhance product not only improves customer engagement but also enhances customer experience. Our technology has been developed with your existing customer facing portfolio in mind and integrates seamlessly with your current technology solutions.
Target your customers to undertake desired behaviors as part of their journey from purchase to disembarkation.
Use your existing promotions or our promotions engine to create your own offers and reward customers via Proelium retail partners.
Design your own social media messaging and apply to each customer target so they can see their success and encourage others to participate.
Uncover a new way to gather and unite customer data to generate a genuine 360-degree single customer view.
Our self-service back-office system, ProControl, has been developed to enable you to create and manage your entire engagement programme. With role-based users and secure approval processes, you'll be able to introduce, update and remove challenges as desired.
A ProEnhance challenge is made up of three parts: the challenge, the behaviour and the reward. Each element is standalone to enable greater flexibility to apply single behaviours or rewards to multiple challenges.
Engage with your customers and reward them for demonstrating desirable behaviors.
Set hyper time-sensitive challenges to encourage your customers to complete a behavior at very specific times.
Proelium Intelligence will analyze your existing sales data to enable you to create targeted challenges.
Choose to reward your most valuable customers with your most valuable rewards or entice behavioral change with in-house discounts or third-party rewards.
The behaviors you can reward your customers for exhibiting are categorized for ease of use. Each behavior can have its own timescale applied to it.
Your customers could be rewarded for choosing to travel at a time better suited to your business needs during quieter periods, on under-utilized routes or around specific events such as sports or entertainment to ease passenger congestion, improve flow and improve the experience.
Use QR codes or NFC chips and encourage your customers to interact.
More challenges completed or attempted demonstrates a greater engagement from the customer; appreciate them with rewards.
As with challenges; acknowledge your most valued customers by rewarding for spending or collecting points.
Influence your customers' spending habits by rewarding them for spending the way you want them to.
Encourage your customers to use your promotions by rewarding them for saving money.
Achieve positive brand exposure by rewarding your customers for sharing their successes with their followers.
ProEnhance allows you to select an appropriate reward according to your requirements. The solution includes the option to provide:
Customers can be actively encouraged to share their achievements, and you will have full control of the content you create to accompany the completion of a challenge. Our self-service back-office solution, ProControl, will give you the opportunity to designate text and imagery to accompany the successful completion of a badge.
Each time anything is shared via Social Media, ProEnhance will log it and allow this to be reported on via the reporting suite in ProControl. You can even reward sharing to further add to the incentives pot.
Create new and unique data insights while providing extra value from your existing technology investments
Integrating with your existing technology to provide loyalty and reward solutions to your customers.
Enabling you to control the content with secure login and role-based administration.
Access a full suite of reporting for all features, including promotion code usage, social media shares and badge progress.
Discover how ProEnhance can transform your customer relationships